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Privacy Policy

Effective Date: 19/07/2023

Updated Date: 03/08/2023

This Privacy Policy describes how Maqsad ("we," "us," or "our") collects, uses, and discloses personal information when you use our e-commerce platform, Maqsad, including the Retailer app, Deliverer app, and Supplier portal (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to the terms and conditions of this Privacy Policy.

    • 1. Information We Collect

1.1 Personal Information

 - Retailer App (Maqsad):

We may collect personal information that you provide to us when you register an account, use the Retailer app, communicate with our customer support, or otherwise interact with the platform. The types of personal information we may collect include:

- Contact information (such as name, phone number, and address).
- Shipping and billing information.
- Identification or personal identification card.
- Licenses and trade registration.
- Payment details (such as credit card information).
- Account credentials (such as username and password).
- Preferences and interests.
- Communication preferences.

- Deliverer App (Maqsad Deliverers):

We collect the following data from the deliverers:
- Contact information (username and phone number).
- Deliverer's location data (city, district, and GPS coordinates of the deliverer's location on Google Maps). The location data is collected to determine the nearest deliverer to assign the order to. 
- Shipping and billing information.
- Vehicle information owned by the deliverer (vehicle type: car, bike, truck, etc., vehicle model, license plate number, vehicle capacity).

1.2 Automatically Collected Information
When you use the Platform, we may automatically collect certain information about your device and usage patterns, including:

    • IP address
    • Device type
    • Browser type and version
    • Operating system
    • Referring website addresses
    • Pages visited on the Platform
    • Time and date of access
    • Duration of your visit
    • Clickstream data

We may use cookies, web beacons, and similar technologies to collect this information. You can manage your cookie preferences through your device or browser settings.

    • 1.3 Use of Information

.We use the collected information for the following purposes:

    • .To provide and personalize the services offered on the Platform, including processing and fulfilling orders
    • .To facilitate communication between retailers, deliverers, and suppliers
    • .To manage and monitor products listed on the Platform
    • .To authenticate users and secure their accounts
    • .To improve and optimize the functionality and user experience of the Platform
    • .To detect, investigate, and prevent fraudulent or unauthorized activities
    • .To comply with legal obligations
    • 1.4 Information Sharing

We may share your personal information with third parties in the following circumstances:

    • With service providers, business partners, and other trusted entities who assist us in operating the Platform and providing services to you (e.g., payment processors, shipping carriers)
    • With retailers, deliverers, and suppliers on the Platform for the purpose of facilitating transactions and communication
    • With law enforcement authorities, government agencies, or other third parties if required by law or to protect our legal rights, interests, or safety
    • In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your personal information may be transferred to the acquiring entity.With your consent or as otherwise disclosed at the time of data collection.
    • 1.5 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

    • 2. Your Rights and Choices

You have the following rights regarding your personal information:

    • Access: You can request a copy of the personal information we hold about you.
    • Correction: You can update or correct your personal information through your account settings or by contacting us.
    • Deletion: You can request the deletion of your personal information, subject to legal requirements and our legitimate interests.
    • Marketing Communications: You can opt out of receiving promotional communications by following the unsubscribe instructions in the email or contacting us.
    • Cookie Preferences: You can manage your cookie preferences through your device or browser settings.
    • 3. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    • 4. Children's Privacy

The Platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information.

    • 5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after the posting of changes constitutes your acceptance of such changes.

    • 6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@maqsad.online.